Shipping policy
Shipping Policy
Last updated: 26 July 2026
This Shipping Policy explains how Spirits Prime processes, fulfils, ships, tracks, and handles the delivery of orders placed through spiritssprime.com.
Spirits Prime is operated by Yu Han Ding, an individual business based in Alberta, Canada.
1. Order Processing
Orders are typically processed within 1 to 3 business days after payment is confirmed and any required order verification is completed.
Business days are Monday through Friday, excluding Canadian statutory holidays, Alberta provincial holidays, carrier holidays, and other announced closure periods.
Processing may take up to 5 business days during sales, promotions, holidays, product launches, unusually high order volumes, inventory checks, severe weather, carrier disruptions, or other exceptional operational circumstances.
Order processing time is separate from carrier transit time. An order is considered fulfilled after it has been prepared and submitted for dispatch.
2. Order Confirmation and Review
After placing an order, you will receive an order confirmation email containing relevant purchase information. Please review the product, quantity, delivery address, email address, telephone number, payment total, and selected shipping method carefully.
If you notice an error, contact us immediately at support@spiritssprime.com.
We will make reasonable efforts to update eligible orders before fulfilment. However, address changes, cancellations, or product changes cannot be guaranteed after an order has entered processing, packing, or carrier dispatch.
3. Order Verification
Some orders may require additional verification before fulfilment. This may occur when an order is flagged by fraud-analysis tools, contains incomplete information, presents an address mismatch, or requires payment confirmation.
We may contact you using the email address or telephone number provided with the order. Verification-related delays are not included in standard processing estimates when the information required to proceed has not yet been provided.
We will never request your complete payment card number or account password by email.
4. Fulfilment Locations
Spirits Prime works with third-party sourcing, warehousing, fulfilment, and logistics partners to prepare and dispatch customer orders.
Depending on product availability and destination, an order may be dispatched from a fulfilment facility located outside Canada. The dispatch location does not change the customer’s contractual relationship with Spirits Prime or the protections provided by applicable consumer law.
Orders containing multiple products may be fulfilled from different facilities and delivered in separate packages.
5. Shipping Destinations
We ship within Canada and to selected international destinations where delivery is available at checkout.
Shipping availability depends on the destination, product type, carrier coverage, fulfilment location, customs requirements, import restrictions, sanctions, and operational limitations.
If checkout does not accept a delivery address or display an available shipping method, we are unable to ship to that destination at that time.
6. Shipping Methods and Carriers
Available shipping methods are displayed at checkout where applicable. Depending on the destination and fulfilment location, orders may be delivered by postal operators, international logistics providers, regional carriers, or local last-mile delivery partners.
The carrier shown when tracking is first issued may transfer the package to a local delivery partner before final delivery.
We may select or change a carrier when reasonably necessary to complete delivery, provided that the replacement method offers substantially similar service and does not reduce the customer’s mandatory rights.
7. Shipping Rates and Free Shipping
Applicable shipping charges are displayed at checkout before the order is submitted.
Free shipping may be offered for certain destinations, products, order values, or promotional periods. Any applicable conditions will be displayed on the website or at checkout.
Free shipping does not necessarily include express delivery, customs duties, import taxes, brokerage charges, or fees imposed by authorities in the destination country.
If a customer chooses an optional upgraded or expedited delivery service, the additional charge will be displayed before payment.
8. Pricing Transparency
Before completing checkout, customers will be shown the product subtotal, discounts, shipping charges, taxes collected by us, transaction currency, and total amount payable.
Additional destination charges that cannot reasonably be calculated or collected by Spirits Prime, such as customs duties or local import fees, are explained in the international shipping section of this policy.
9. Estimated Delivery Times
Estimated delivery information is displayed at checkout, in the order confirmation, on the product page, or through tracking information where available.
Delivery estimates begin after order processing and do not include verification delays caused by incomplete customer information.
Unless a delivery service is expressly described as guaranteed, all delivery dates are estimates rather than guarantees. Customs processing, carrier operations, local delivery conditions, weather, holidays, and other events outside our reasonable control may affect delivery.
If no specific delivery date has been agreed upon, we aim to deliver the order within 30 days after the sales contract is formed. If we cannot meet an agreed delivery date or a mandatory statutory timeframe, we will contact you and provide the remedies required by applicable law, which may include cancellation and a refund.
10. Tracking Information
We use tracked shipping services for customer orders where carrier tracking is supported.
After dispatch, tracking information will be sent to the email address associated with the order and may also appear on the order status or tracking page.
Tracking may take several business days to display movement after a label is created or after the package is transferred between carriers. A temporary absence of tracking updates does not necessarily mean the package has stopped moving.
If your order contains multiple packages, each package may receive a separate tracking number.
11. Split Shipments
Products in the same order may be shipped separately because of inventory availability, fulfilment location, package dimensions, carrier requirements, or operational efficiency.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments after checkout.
A partial delivery does not mean the remaining products have been cancelled. Please review all available tracking numbers before contacting support.
12. Carrier and Customs Delays
Delivery may be delayed by:
- carrier congestion or operational disruptions;
- customs inspections or import processing;
- severe weather or natural events;
- public holidays or seasonal shipment volumes;
- labour disruptions;
- transportation restrictions;
- local delivery conditions;
- incorrect or incomplete delivery information; or
- events outside our reasonable control.
Although we do not directly control carrier or customs operations, we remain available to help investigate delays and provide any remedy required under applicable law.
13. Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete delivery address, including any apartment, suite, building, unit, company, access code, or postal code required for delivery.
If you identify an address error before fulfilment, contact support@spiritssprime.com immediately. We cannot guarantee that an address can be changed after processing or dispatch has begun.
If a package is delayed, returned, or lost because of inaccurate information supplied by the customer, reshipping charges or unavoidable carrier costs may apply where permitted by law.
This does not apply when the address error was caused by Spirits Prime, our fulfilment partner, or the carrier.
14. Delivery Attempts and Collection Points
Carriers may require a signature, make multiple delivery attempts, leave a delivery notice, place the package in an authorized safe location, or deliver it to a parcel locker, collection point, building reception, or local postal facility.
Customers are responsible for following reasonable carrier instructions and collecting packages within the carrier’s stated timeframe.
If a package is returned because it was not collected, refused without a valid legal reason, or could not be delivered because of customer-provided information, reshipping costs may apply.
15. Lost or Significantly Delayed Packages
If tracking has not updated for an unusual period or the package appears lost, contact us at support@spiritssprime.com and include your order number and tracking number.
We may open an investigation with the carrier or fulfilment partner. Investigations may require additional information and can take time to complete.
If an order is confirmed as lost before valid delivery, we will provide an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable law.
16. Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
- confirm that the delivery address is correct;
- check with household members, neighbours, building staff, reception, and mailrooms;
- check parcel lockers, safe locations, and collection notices;
- allow until the end of the delivery day, as some carriers update tracking before completing all deliveries; and
- contact the local carrier using the tracking number.
If the package remains missing, contact us promptly. We will review the order and available delivery evidence and assist with a carrier investigation.
Confirmed delivery does not automatically remove any rights or remedies that apply under consumer law. Each case will be reviewed based on its circumstances and available evidence.
17. Damaged Packages or Products
Please inspect your order after delivery. If the package or product arrives damaged, contact support@spiritssprime.com as soon as reasonably possible.
Please include:
- your order number;
- a description of the damage;
- clear photographs or videos of the product;
- photographs of the external and internal packaging; and
- a photograph of the shipping label.
After reviewing the information, we may provide a replacement, refund, missing component, or another appropriate remedy under our Refund and Return Policy and applicable law.
18. International Shipping
International delivery times vary according to destination, dispatch location, carrier route, customs processing, and local delivery services.
International packages may pass through multiple logistics providers before being delivered by a local postal operator or courier.
Customers are responsible for ensuring that ordered products may lawfully be imported into their destination. If we identify a known shipping or import restriction before dispatch, we may cancel the affected order and issue a refund.
19. Customs, Duties, Taxes, and Import Fees
International orders may be subject to customs duties, VAT, GST, import taxes, brokerage charges, handling fees, or other assessments imposed by the destination country.
Where these charges are collected by Spirits Prime at checkout, they will be included in the order total. Where they are not collected at checkout, they may be charged separately by customs authorities, carriers, or local agencies.
Spirits Prime does not control charges imposed directly by destination authorities and cannot always predict their amount. Customers should contact their local customs authority for additional information.
Nothing in this section permits an undisclosed charge by Spirits Prime or limits rights available under applicable consumer law.
20. Refused, Abandoned, or Returned International Shipments
If an international shipment is refused, abandoned, or returned because of unpaid import charges, customer refusal, failure to collect, prohibited importation, or an incorrect customer-provided address, contact us to discuss the available options.
Where permitted by law, a refund may be reduced by unavoidable shipping, return, customs, brokerage, or handling costs that were incurred because of the refusal or customer-provided information.
This does not apply where the refusal or return resulted from a defective, incorrect, damaged, or materially misdescribed product, or from an error by Spirits Prime or our service providers.
21. Order Changes and Cancellations
You may request to change or cancel an order before it has been fulfilled by contacting support@spiritssprime.com.
We will make reasonable efforts to complete the request. Once an order has been fulfilled, packed for carrier collection, or dispatched, a cancellation or change may no longer be possible.
After delivery, eligible products may be returned in accordance with our 30-day Refund and Return Policy.
22. Risk of Loss and Delivery Responsibility
Risk of loss or damage remains with Spirits Prime until the order is delivered to the customer or another recipient, safe location, parcel locker, collection point, or delivery option authorized by the customer.
If a customer independently appoints a carrier that was not offered or arranged by Spirits Prime, risk may transfer when the goods are provided to that independently appointed carrier, where permitted by law.
Nothing in this policy excludes responsibility or remedies that cannot legally be excluded.
23. Mandatory Consumer Rights
Nothing in this Shipping Policy excludes, limits, or replaces mandatory rights or remedies available under applicable consumer protection law.
If this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.
24. Contact Information
For shipping, tracking, fulfilment, or delivery questions, contact:
Spirits Prime
Operated by Yu Han Ding
4735 Nordegg Crescent NW
Calgary, Alberta T2K 2M2
Canada
Telephone: +1 (403) 249-0564
Email: support@spiritssprime.com
Website: https://spiritssprime.com