Terms of Service

Last updated: 26 July 2026

These Terms of Service (“Terms”) govern your access to and use of spiritssprime.com, including its content, features, products, checkout, customer support, and related services (collectively, the “Services”).

The Spirits Prime online store is operated by Yu Han Ding, carrying on business as Spirits Prime, an individual business based in Alberta, Canada. In these Terms, “Spirits Prime”, “we”, “us”, and “our” refer to the operator of the store.

Our ecommerce platform is provided by Shopify. Shopify provides the technology that allows us to offer the Services, but products purchased through this store are sold directly by Spirits Prime.

By accessing the website, creating an account, or placing an order, you agree to these Terms and the policies incorporated by reference. If you do not agree, you must not use the Services.

1. Business Information

Legal operator: Yu Han Ding
Trading name: Spirits Prime
Business address: 4735 Nordegg Crescent NW, Calgary, Alberta T2K 2M2, Canada
Business telephone: +1 (403) 249-0564
Customer support: support@spiritssprime.com
Website: https://spiritssprime.com

2. Related Policies

The following policies form part of these Terms:

• Refund and Return Policy;
• Shipping Policy; and
• Privacy Policy.

If there is a conflict between these Terms and a mandatory consumer protection law, the mandatory legal requirement will apply.

3. Eligibility and Accounts

You must have the legal capacity to enter into a binding contract in your jurisdiction. If you are under the age of majority, you may use the Services only with the involvement and permission of a parent or legal guardian where permitted by law.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.

You are responsible for safeguarding your account credentials and for activity conducted through your account. Please notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to protect customers, investigate suspected fraud, comply with legal requirements, or prevent misuse of the Services.

4. Products and Product Category

Spirits Prime sells physical whisky accessories, glassware, presentation products, and gift sets. We do not sell or ship alcoholic beverages.

Any reference to whisky or other spirits describes the intended use, presentation, theme, or compatibility of an accessory. Customers are responsible for complying with any laws that apply to their use of separately acquired alcoholic beverages.

Products are intended for lawful personal, household, or gift use. You must not purchase or use a product for an unlawful purpose.

5. Product Information

We make reasonable efforts to ensure that product descriptions, materials, measurements, colours, photographs, packaging information, compatibility details, and prices are accurate.

Colours and appearance may vary slightly because of lighting, photography, manufacturing variations, or screen settings. Packaging may be updated where the essential characteristics and value of the product remain materially unchanged.

We will not knowingly substitute a materially different product without informing you and obtaining your agreement where required by law.

We may update product descriptions, correct errors, limit quantities, or discontinue products. These changes will not affect an order that has already formed a binding contract unless we contact you and offer an appropriate remedy.

6. Orders and Contract Formation

Submitting an order is an offer to purchase the products shown in your cart. An automated acknowledgement that we received your order does not necessarily mean that the order has been accepted.

A binding sales contract is formed when we confirm acceptance of your order by email or begin fulfilment, unless applicable law provides otherwise.

We may decline or cancel an order before fulfilment for legitimate reasons, including:

• payment authorization failure;
• suspected fraud or unauthorized payment activity;
• incorrect pricing or material product information;
• inventory unavailability;
• shipping restrictions;
• suspected commercial resale or abuse; or
• a legal or regulatory requirement.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Please review your products, quantities, contact information, and delivery address before placing an order. You will have an opportunity to review and correct information before completing checkout.

We will provide an order confirmation or other electronic record that can be retained by the customer. This confirmation will include relevant order, price, payment, and delivery information.

7. Prices, Currency, Taxes, and Additional Charges

Product prices and the applicable transaction currency are displayed before checkout. The final checkout page will show the product subtotal, available discounts, shipping charges, applicable taxes collected by us, and the total amount payable.

Prices and promotions may change without notice, but changes will not affect an order already accepted, except where a clear pricing error has occurred and applicable law permits correction.

For international orders, customs duties, import taxes, brokerage fees, or other destination charges may apply. Where these charges are not collected at checkout, they are normally assessed by local authorities or carriers and are the customer’s responsibility unless the checkout or applicable law states otherwise.

We will not charge an amount that was not disclosed and accepted by you, except where a correction or additional payment is separately authorized.

8. Payments

You agree to provide complete and accurate billing and payment information and confirm that you are authorized to use the payment method submitted.

Payments are processed by Shopify and other authorized payment service providers. We do not directly store complete payment card numbers.

A payment may be authorized or charged before fulfilment. If an order is declined or cancelled, any eligible amount collected will be refunded to the original payment method.

Payment service providers and card issuers may apply their own terms, verification procedures, currency conversion rates, or processing times.

9. Fraud Prevention and Order Verification

We may use automated and manual fraud-prevention measures to protect customers and the store from unauthorized transactions.

Where an order presents unusual or elevated risk indicators, we may request reasonable verification, temporarily pause fulfilment, decline the transaction, or issue a refund. We will not request complete card numbers or account passwords by email.

Providing false, incomplete, or misleading information may result in cancellation of the order or restriction of access to the Services.

10. Fulfilment, Shipping, and Delivery

Orders are processed and delivered according to our Shipping Policy. Available delivery methods, applicable charges, destination restrictions, and estimated delivery information will be displayed at checkout, in the order confirmation, or on the applicable product or shipping page.

Delivery dates are estimates unless expressly identified as guaranteed. If a delay occurs, we will provide updated information where reasonably possible.

If no specific delivery date has been agreed upon, we will aim to deliver within 30 days after the sales contract is formed. If we cannot meet an agreed delivery date or applicable statutory timeframe, you may have the right to cancel and receive a refund.

Delivery is completed when the product is delivered to the address, designated recipient, safe location, parcel locker, collection point, or other delivery option authorized by the customer.

Risk of loss or damage remains with Spirits Prime until delivery is completed, except where the customer independently appoints a carrier not offered or arranged by us, or where applicable law provides otherwise.

You are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect or incomplete address may be charged where permitted by law.

11. Cancellations, Returns, Exchanges, and Refunds

Orders may be cancelled before fulfilment in accordance with our Refund and Return Policy.

Eligible products may be returned within our commercial 30-day return window. Additional statutory cancellation or return rights may apply depending on the customer’s location.

Refund eligibility, return conditions, free return shipping, exchanges, final-sale exclusions, damaged products, and refund processing times are explained in our Refund and Return Policy.

Nothing in these Terms restricts mandatory remedies for products that are defective, damaged, incorrect, misdescribed, or not delivered.

12. Promotions and Discount Codes

Promotions and discount codes may be subject to separate eligibility requirements, dates, product exclusions, spending thresholds, geographic restrictions, or usage limits.

Unless expressly stated otherwise:

• discount codes cannot be combined;
• discounts have no cash value;
• discounts cannot be applied retroactively; and
• a promotion may be changed or withdrawn before an eligible order is placed.

Promotional terms will not affect orders already accepted or mandatory consumer rights.

13. Intellectual Property

The Spirits Prime website design, original text, graphics, photographs, videos, logos, and other original content are owned by or licensed to Spirits Prime and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, sell, modify, scrape, republish, or commercially exploit protected content without authorization.

Third-party product names, company names, logos, and trademarks remain the property of their respective owners. Their appearance may be used for lawful identification, description, or compatibility purposes and does not imply sponsorship, authorization, or affiliation unless expressly stated.

14. Customer Reviews and Submitted Content

If you voluntarily submit a review, photograph, comment, suggestion, or other content, you confirm that:

• the content is accurate and based on your genuine experience;
• you have the right to submit it;
• it does not violate another person’s intellectual property, privacy, or other rights; and
• it is not unlawful, deceptive, abusive, or malicious.

You grant Spirits Prime a non-exclusive, worldwide, royalty-free licence to display, reproduce, format, and use submitted content for operating and promoting the Services.

We may moderate or remove submitted content where reasonably necessary to comply with law, protect users, enforce these Terms, or maintain the integrity of the website. We will not prohibit honest reviews or lawful consumer feedback.

15. Acceptable Use

You must not use the Services to:

• violate applicable law or another person’s rights;
• submit fraudulent orders or unauthorized payment information;
• transmit malware, harmful code, spam, or deceptive content;
• interfere with the security or operation of the website;
• attempt to access restricted systems or accounts;
• collect personal information without authorization;
• impersonate another person or business; or
• circumvent fraud prevention, access controls, or other security measures.

Reasonable use of standard search engines, accessibility tools, browser functions, and lawfully authorized services is not prohibited.

16. Third-Party Services and Links

The Services may contain links to or integrations with payment processors, shipping carriers, tracking services, analytics providers, social networks, or other third parties.

Third-party services may be governed by their own terms and privacy practices. Spirits Prime is not responsible for third-party websites or services that are outside our ownership or reasonable control.

This limitation does not remove any responsibility that cannot lawfully be excluded, including responsibility for service providers acting on our behalf where applicable law makes us responsible.

17. Relationship With Shopify

Shopify provides the ecommerce infrastructure used to operate this store. However, sales made through spiritssprime.com are transactions directly between the customer and Spirits Prime.

Shopify is not the seller of the products offered by Spirits Prime and does not control our product descriptions, fulfilment decisions, customer support, returns, or refunds, except where Shopify separately provides a payment or platform service.

Nothing in this section limits any rights you may have directly against Shopify under separate terms or applicable law.

18. Privacy

Personal information is collected, used, disclosed, and retained according to our Privacy Policy.

Because the store is hosted by Shopify and uses external service providers, personal information may be processed by Shopify, payment processors, fulfilment providers, carriers, analytics providers, and other service providers involved in operating the store.

Please review the Privacy Policy for information about processing purposes, international transfers, retention, cookies, customer rights, and how to contact us about personal information.

19. Website Availability and Corrections

We aim to keep the website available, secure, and accurate, but uninterrupted or error-free operation cannot be guaranteed.

We may correct typographical errors, inaccurate product information, technical problems, pricing errors, stock information, or other website content. If a material error affects an order, we will contact you and offer an appropriate option, such as confirmation of corrected information, cancellation, or refund.

We may temporarily restrict access for maintenance, security, legal compliance, or technical reasons.

20. Consumer Guarantees and Disclaimer

Nothing in these Terms excludes or limits any statutory condition, warranty, guarantee, right, or remedy that cannot legally be excluded or limited.

Subject to those mandatory rights, the website and general informational content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, completely error-free, or compatible with every device or browser.

Product-specific warranties, if any, will be stated on the applicable product page or provided with the product. Mandatory rights relating to product quality, description, fitness, delivery, and remedies remain unaffected.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, violation of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

To the extent permitted by law, Spirits Prime will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Where liability may lawfully be limited, our aggregate liability relating to a particular order will not exceed the total amount paid for that order, except where applicable law requires a greater remedy.

22. Suspension and Termination

We may suspend or terminate access to an account or part of the Services where reasonably necessary because of unlawful activity, fraud, security risks, repeated misuse, material breach of these Terms, or legal requirements.

Termination of website access does not remove obligations or rights relating to an order already accepted, including delivery, cancellation, refund, payment, privacy, or dispute rights.

23. Governing Law and Disputes

These Terms and transactions with Spirits Prime are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

This choice of law does not deprive a consumer of mandatory protections available under the laws of the consumer’s usual country or region of residence.

Before commencing a formal claim, we encourage customers to contact support@spiritssprime.com so that we can attempt to resolve the issue promptly. This does not restrict the customer’s right to seek assistance from a regulator, card issuer, consumer protection authority, or court.

Nothing in these Terms requires a consumer to waive the right to bring a dispute before a court or participate in mandatory arbitration.

24. Changes to These Terms

We may update these Terms to reflect changes to our products, operations, technology, legal obligations, or business practices.

The current version will be posted on this page with an updated revision date. Material changes will apply prospectively and will not reduce rights relating to orders placed before the effective date unless permitted by law.

25. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

A failure or delay in enforcing a provision is not a waiver of the right to enforce it later.

These Terms and the policies incorporated by reference constitute the agreement between you and Spirits Prime concerning the Services and purchases made through the website.

Headings are provided for convenience and do not affect interpretation.

26. Contact Information

Questions about these Terms, orders, products, or customer rights may be sent to:

Spirits Prime
Operated by Yu Han Ding
4735 Nordegg Crescent NW
Calgary, Alberta T2K 2M2
Canada

Telephone: +1 (403) 249-0564
Email: support@spiritssprime.com
Website: https://spiritssprime.com